Shipping policy

1. Policy Overview

This Shipping & Delivery Policy outlines how orders placed through our online store are processed, shipped, and delivered. We encourage you to review this information before completing your purchase.

2. Order Processing & Fulfillment

Processing Time
Orders are usually processed within 1-3 business day after payment has been successfully confirmed.

Shipping Days
Shipments are dispatched on business days, Monday through Friday, excluding weekends and public holidays.

3. Shipping Options & Delivery Estimates

Shipping Availability
We provide free, tracked, and insured worldwide shipping on all orders.

Estimated Delivery Timeline
After dispatch, delivery typically takes:

  • 6–10 business days internationally, depending on the destination

Delays
Delivery times may be extended during busy holiday periods, promotional events, or due to unforeseen carrier delays.

4. Shipping Origin & Customs

Our products are shipped from fulfillment centers located in the United States and China (PRC).

All applicable customs duties, taxes, and clearance fees are prepaid before shipment. This means you will not be required to pay additional customs or import charges upon delivery.

5. Order Modifications & Cancellations

Before Shipment
If you need to cancel or update your order, please contact us as soon as possible. Orders that have not yet been processed or shipped can be canceled for a full refund.

After Shipment
Once an order has been dispatched, cancellations are no longer possible. In such cases, the order will follow our return and refund policy after delivery.

6. Tracking Your Order

When your order ships:

  • A confirmation email containing your tracking number will be sent

  • You can use this number to monitor shipment progress via the carrier’s tracking system

Please ensure your email address is entered correctly at checkout to receive tracking updates.

7. Contact & Support

If you have any questions regarding shipping, delivery timelines, or order status, our support team is happy to assist you via email: connect.novira@hotmail.com