Refund policy

1. General Policy

We want you to feel confident shopping with us. If you’re not completely happy with your order, you may qualify for a return or refund based on the terms outlined below. This policy applies to purchases made directly through our online store.

2. Return Timeframe & Eligibility

90-Day Satisfaction Period
You may submit a return or refund request within 90 days from the date your order is delivered.

Conditions for Returns
To qualify for a return, the following conditions must be met:

  • The item must be in the same condition as when received

  • The product must not have been used

  • Original tags must still be attached

  • Items must be sent back in the original packaging

  • Proof of purchase or order confirmation is required

We also offer a 90-Day Satisfaction Guarantee. If you’re unhappy with your purchase for any reason within this period, you can request a refund. Once your refund request is approved, returning the product may not be required. Please contact our support team for confirmation.

3. Requesting a Return or Refund

To start the process:

  • Email our support team with your request

  • Once approved, you will receive instructions along with a return shipping label (if applicable)

Please note: Returns sent without prior approval will not be accepted.

4. Damaged or Incorrect Orders

We recommend checking your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect:

  • Contact us as soon as possible

  • Provide clear photos and a brief explanation of the issue

Our team will review the case and offer an appropriate resolution.

5. Refund Processing

After we receive and inspect your return (if required):

  • You will be notified via email regarding the status of your refund

  • Approved refunds will be issued to the original payment method used at checkout

Please note that processing times may vary depending on your bank or payment provider.

6. Exchanges

We currently do not offer direct exchanges.
If you would like a replacement item:

  • Complete the return process for the original order

  • Once approved, place a new order for the desired item

7. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an incorrect or damaged item.

8. Contact Us

If you have any questions about returns or refunds, please reach out to our support team via email: connect.novira@hotmail.com